Marketing Executive

Sales and Marketing/PR
Job Role:
Marketing Executive
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Crowne Plaza Amman enjoys a prime location at the 6th circle area. Crowne Plaza Amman is only a 30-minute drive from Queen Alia International Airport. The 267 rooms equipped with an array of modern amenities and latest technology.For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with five flexible function rooms. Over 340 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
Your day to day
Under the general guidance and supervision of the General Manager, and within the limits of established Corporate/Sales policies and procedures, oversees and directs all aspects of the Sales and Marketing activities. Responsibilities include overseeing the planning and development of promotional strategies and marketing plans; oversee and assist with the development and implementation of the sales and marketing plan; management of the sales and marketing team and reporting on effectiveness of the plan. Responsibilities also require direct and routine interaction with Regional Sales and Marketing office. Ensure the highest standard of Customer Care and Service at all time. Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
What we need from you
Key Relationships Interacts with individuals outside the hotel, including, Convention Bureaus, local Hotel Associations,Government Tourist offices, Airlines, Travel Agents, Tour opera Operators, competitors and other members of the local community. Maintain good communication with Regional Sales and Marketing personnel and implement corporate initiatives. Key Responsibilities • Editing and checking all printed material for the hotel. • Co-ordinate with F&B and follow up on TIME OUT, Menus etc. • Organises together with DS&M and follow up with printers and designers with all hotel's publications i.e. Rack Brochures, Welcome Booklets and other Front Office Publications. • Writing, editing and checking all letters sent to in house guests relating to promoting events or General Communications to hotel Guests. • Making sure all promotions are correctly advertised in the hotel as well as in the in-house advertising TV. • Checking signs displayed in the hotel for functions and other directional signs. • Co-ordinating between sponsors and hotel Departments regarding promotional sponsorships. • Making sure the Corporate Identity is correctly featured on all publications / collateral of the hotel as well as during public events organised in the hotel. • Organises work with all Advertising & Publishing Agencies working with the hotel. • Updating the Hotel's local and international Website. • Keeping an eye on the competition with regard to activities and reporting this to the Management. • Making sure all the needed publications are correctly displayed in guestrooms and hotel's public areas. • Co-ordinating with all Travel and Hotel Publications that adverts are published correctly and on time as advised by management. • Assisting the Director of Sales & Marketing in all marketing matters like marketing campaigns, take part in preparing a yearly Marketing plan and budget, developing the Marketing strategy of the hotel. • Be part of the revenue plan preparation. • Participate in the Marketing plan & F&B promotions yearly action plan. Customer Service • Demonstrate service attributes in accordance with industry expectations and company standards including: • Being attentive to Guests• Accurately and promptly fulfilling Guests requests• Anticipate Guests needs• Maintain a high level of knowledge which affects the Guest experience• Demonstrating a 'service' attitude• Taking appropriate action to resolve guest complaints • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers • Review and update existing standards to ensure competitiveness Business Planning • Contribute to the overall strategic plan of the business and help compile the annual hotel business plan • Keep abreast of trends in your area and implement best practice initiatives • Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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