Outlet Supervisor

Food and Beverage Service
Job Role:
Other Role
United Arab Emirates (UAE)
Salary Description:
Competitive Salary Offered
Two Seasons Hotel & Apartments
Job Ref:

He / She supervises and heads (hands on) the service activities in the outlet aiming all times for the highest possible customer satisfaction.

General Tasks and Responsibilities:

1. Specific Duties and Responsibilities:

• Works in close cooperation with the Kitchen and Stewarding
• He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
• Monitor’s duty schedules for the respective team.
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
• Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
• Ensures that under no circumstances the entrance door is left unattended.
• Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
• Contributes to the upkeep of the outlet’s database of regular guests.
• Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
• Resolves guests’ complaints directly or consults with immediate Supervisor.
• Does all mis en place work according to a whole day service requirements.
• Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
• Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
• Familiar with the outlets menu and promotional activities.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet.
• Familiar with the company’s internal policies and safety procedures.
• Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
• To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
• To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
• To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.

2. General Responsibilities

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to Company and Hotel rules and regulations at all times.

3. Occasional Responsibilities

• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Duty Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.

Contact Details:
Two Seasons Hotel & Apartments
Tel: .
Contact: HR Department

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