Housekeeping Attendant

Industry:
Hotels
Department:
Housekeeping
Job Role:
Housekeeping Attendant
Level:
Staff- Line level
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
06-Dec-19
Recruiter:
Raffles Hotels and Resorts
Job Ref:
VBB00833

HOUSEKEEPING ATTENDANT

Job Purpose
Reporting to the Housekeeping Supervisor, responsibilities and essential job functions include but are not limited to the following:


• Must drive the department to help achieve Key Performance Indicators and goals and targets set by the management:

• Guest Satisfaction - Trust You (VOG)

• Colleague Engagement - Employee Engagement Survey (EES)

• Brand Compliance - Leading Quality Assurance (LQA)

• Business and Profitability
Key Interactions Internally

• Front Office Team

• Engineering Team

• Talent & Culture Team

Externally

• External and Internal guest

Primary Responsibilities

MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS

• Follow departmental policies and procedures and service standards

• Maintains a clean, safe, hazard-free work environment at all times

• To report all the maintenance issues on the floor and rooms.

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner

• Must be able to complete a housekeeping project within a timeline

• To report any discrepancy and always follow the DND procedure.

• To ensure all the Guest Room Amenities are replenished when required.

• To report Mini bar items consumed by guest while servicing the room

• To report and surrender all Lost & Found items in the room

• Update room status accurately

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS' EXPECTATIONS

• Consistently offer courteous, professional, efficient and flexible and engaging service

• Able to provide guest request, respond to guest queries on a timely manner

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found and assure follow up with guests.

• To report any suspicious or strange behavior from a Guest or Employee.

OPERATIONAL REPONSIBILITIES

• To keep all keys and mobiles signed out in a secure manner and return them at the course of duty

• Maintain proper usage of cleaning supplies and equipment

• Report lost and breakage

• Follow all safety, emergency and sanitation policies

• Return and properly tag all lost and found articles in the Housekeeping Office

• Able to attend / complete monthly training hours goal / target

• To complete special project within a timeline

Other Responsibilities

• To carry out any other reasonable duties and responsibilities assigned by Managers or Supervisors

Main Complexity/Critical issues in the Job

• Proven ability to successfully work well with other colleagues
• Strong organizational skills and the ability to maintain performance under pressure
• Results driven, with the ability to demonstrate initiative and work under minimal supervision
• Excellent communication skills, both written and verbal

Profile
Knowledge and Experience


• Degree or Diploma in Hospitality Management preferred

• Minimum one (1) year of work experience as a room attendant in Housekeeping Department

• Operational knowledge and proficiency in Property Manager (Opera); training experience preferred.

• Fluent in English and Filipino (verbal/written).

Competencies


• Presentable, well groomed

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure and independently in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Recognized commitment to housekeeping operations and exceeding guest expectations

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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