Hotel Agent

Other Department
Job Role:
Other Role
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Bringing True Hospitality to the world. We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
Your day to day
· Be the warm welcome that kicks off a memorable guest experience· Acknowledge IHG Rewards Club members and returning guests, in person or on the phone· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay· Handle cash and credit transactions· Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes· Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary· Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed· Take pride in your appearance and place as a brand ambassador· Always know what events and activities are on the day's schedule· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories· Fluency in the local language - extra language skills would be great, but not essential· Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers· Flexibility - night, weekend and holiday shifts are all part of the job· You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential· Experience - ideally you'll have spent at least one year in a front desk or guest service position· Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
What we offer
We'llreward all your hard work with a great salary and benefits - including greatroom discount and superb training.Joinus and you'll become part of the global IHG family - and like all families, allour individual team members share some winning characteristics. As a team, wework better together - we trust and support each other, we do the right thingand we welcome different perspectives. You need to show us you care, that younotice the little things that make a difference to guests as well as alwayslooking for ways to improve - clickhere to find out more about us.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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