Female Telephone Operator

Industry:
Hotels
Department:
Front of House
Job Role:
Other Role
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Unspecified
Salary Description:
Competitive Salary Offered
Posted:
25-Nov-19
Recruiter:
TIME Hotels
Job Ref:
THRA

Specific Duties and Responsibilities:

1.1 Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
1.2 Maintains effective communication with all related departments to ensure smooth service delivery.
1.3 To handle every query in a polite and courteous manner.
1.4 To ensure total guest satisfaction by ensuring message taking is correct.
1.5 Ensures any faults or modifications are reported to the supervisor.
1.6 Ensures guests are greeted upon calling to the correct standard.
1.7 Maintains an up to date knowledge of the hotel and local services.
1.8 Maintains an awareness of guest profile through the Opera guest profile system.
1.9 Ensures that a high level of customer service is consistently maintained.
1.10 Handles on guests’ behalf any outgoing calls.
1.11 Completes management’s long-distance call vouchers and recording them on the traffic sheet.
1.12 Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
1.13 Records all personnel that are paged and advises accordingly.
1.14 Ensures a high level of product knowledge of the hotel and local areas.
1.15 Ensures the correct operation of the switchboard to affect the fast and efficient transferring of internal and external calls.
1.16 Takes messages for guests and management to the required standard.
1.17 Deals with any complaint, taking action as appropriated and communicating this to the Supervisor.
1.18 Ensures all charge for calls are correct and posted accordingly.
1.19 Attends department communication meetings.
1.20 Maintains an awareness of Sales Opportunities maximizing revenue.
1.21 Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
1.22 Maintains regular and effective liaison between other departments with a particular emphasis of Front Office.
1.23 Cooperates in the performance of any reasonable task requested by the company managers, executives or colleague

2. General Responsibilities

2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
2.2 To generally promote and ensure good inter-departmental relations.
2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
2.4 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
2.5 To adhere to Company and Hotel rules and regulations at all times.

3. Occasional Responsibilities

3.1 To report any equipment failures/problems to the Maintenance Department.
3.2 To pass any maintenance requests to the Maintenance Department.
3.3 To participate in any Training/Developments schemes as recommended by senior management.
3.4 To assist the Duty Manager in any task outlined/detailed by him/her.
3.5 To comply with any reasonable request made by management to the best of your ability.

Contact Details:
TIME Hotels
Tel: +971 6 593 2205
Fax: +971 4 437 78 78
Contact: HR Department

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