Food and Beverage Service
Job Role:
Staff- Line level
Salary Description:
Raffles Hotels and Resorts
Job Ref:


Job Purpose
The position is responsible for being in service to our top tier Guests managing guest experience from arrival to departure, maintaining close relationship with Food & Beverage, Concierge, Front Office, Engineering and other hotel departments. Daily, he will be faced with variety, challenge and an opportunity to use many skills.

Key Interactions

• In Room Dining Team

• Front Office Team

• Concierge

• Engineering

• Other HK colleagues (HK supervisor, RAs)


• In house guests

• Visitors

Primary Responsibilities

Mis En Place & Arrival Experience

• Requisition and set-up of welcome and TD amenities

• Fetching of arriving guests at the front desk

• Accurate orientation of room upon arrival

• Welcome drink en suite delivery

Facilitate and Deliver a Memorable In House & Departure Experience

• Efficient packing and unpacking service

• Manage and organize shoe shine service

• Coordinate with laundry area the laundry, dry clean and pressing needs of guests.

• Kitchen equipment assistance

• Special occasions en suite (birthdays, honeymoon, surprises)

• Facilitate WUC, refreshment and transfer out arrangement.

• Coordinate with other departments for other guest stay requirements (restaurant booking within the hotel, last minute requests, in room appliance repairs)

• Create "SPARKLE" experiences to loyal members

Other Responsibilities

• Room transfers

• Outside errand for suites

• Physical WUC and delivery of morning refreshments

• Hotel ocular

• Room transfers

• Outside errand for suites

• Requisition of amenities

• Inspection of suites and apartments for VIPs and SA guests

• Dedicated butler service for VIPs

• And any other duties deemed necessary by the Head butler

Main Complexity/Critical issues in the Job

• Dedicated butler service for VIPs

• Kitchen equipment assistance


Knowledge and Experience

• Certificate of diploma in hospitality or any related field.

• Minimum of 6 months of relevant experience in the hotel industry.

• Strong working knowledge of Microsoft Outlook, Microsoft Office.

• Competencies

• Strong interpersonal skills with ability to communicate with all levels of employees, guests and management

• Management of guest service experience/personalization

• Able to solve problem/Make decision within the scope

• Use/Knowledge of PMS e.g. Opera, Raffles Service

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Multicultural awareness and able to work with people from diverse cultures

• Flexible and able to embrace and respond to change effectively

• Ability to work independently, reliable and self-directed.

• Self-motivated and energetic

• Personal presentation, clean/tidy grooming

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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