Front of House
Job Role:
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations.We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace.Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career.
Your day to day
Checks all arrivals and ensures that all room blockings are made in accordance to guest/s preferences.Prepares the registration forms, booklets and all corresponding inserts.Checks and ensures that all blocked rooms are vacant, clean and with full amenities prior to guest's arrival.Welcomes and register guests at the counter and escorts him/her to the room if the Guest Services Officers are unavailable.Explains the different facilities of the hotel and the room itself.Ensures that all charges are accurate prior to presentation of bill to the guest.Sees to it that all pertinent discounts, inclusions and other charges are properly applied.Offers bags down and transportation service and reminds guest if safety deposit box was used and/or emptied.Checks and reconfirms mode of settlement.Answers telephone calls promptly and courteously.Notes down guest's concerns and requests and ensures that the same are acted upon responsibly.Ensures that he or she is updated or well informed of all daily functions.Prints trace report and take actions accordingly.Handling of currency exchange with utmost care and accuracy.Checks room discrepancies and determines guest's actual status.Co-operate with the company to achieve compliance with FLS legislation.Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk.Read, understand, and implement the relevant sections of the FLS Policy.
What we need from you
We want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and: Create confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do.Encourage success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Make it happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.
What we offer
Your opportunity to grow: We encourage you to challenge yourself, to show how much you can grow and how far you can go. Everyone who joins us can expect access to first-class learning driven by the path you want to take.• Great start with our onboarding programmes• Diverse training methods to suit all learning styles and access to hundreds of learning courses through MyLearning - our global learning platform Our Benefits:At IHG, we are committed to creating an environment where our people are happy and love coming to work. We do this by:• Providing competitive pay and loads of great benefits• Caring about you in the workplace• Helping you to have the right work/life balance. Flexible working arrangements to help balance work and home life • Global recognition programme.• Recognizing teams and individuals that make great contributions• Discounted hotel room rates for you and your friends & family around the worldEmployee discounts and special offersColleague restaurant facilitiesUniform

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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