CP Front Office Agent

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent
Level:
Staff- Line level
Location:
Worldwide
Area:
Unspecified
Salary Description:
Competitive
Posted:
08-Dec-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA14612

About us
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG ®  hotels.
There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations. 
We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace. 
Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career. 

Your day to day

•Registers and rooms all arrivals according to established procedures
•Maintains intimate knowledge of departmental standards and procedures
•Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
•Maintains cashier float and ensures accurate daily report of all money received
•Cashes hotel guest's personal and travelers checks and assists with currency exchange
•Keeps abreast of all modifications to accounting policies and procedures
•Responsible and attends to guest's request of using the service of safety box at all times
•Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
•Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
•Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
•Familiarize yourself with emergency and evacuation procedures
•Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager 
What we need from you
We want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and: Create confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do.
Encourage success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Make it happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.

What we offer
Your opportunity to grow
We encourage you to challenge yourself, to show how much you can grow and how far you can go. Everyone who joins us can expect access to first-class learning driven by the path you want to take.

•Great start with our onboarding programmes
•Diverse training methods to suit all learning styles  and access to hundreds of learning courses through MyLearning - our global learning platform Our Benefits
At IHG, we are committed to creating an environment where our people are happy and love coming to work. We do this by: 

•Providing competitive pay and loads of great benefits
•Caring about you in the workplace
•Helping you to have the right work/life balance. Flexible working arrangements to help balance work and home life • Global recognition programme.
•Recognizing teams and individuals that make great contributions
•Discounted hotel room rates for you and your friends & family around the worldEmployee discounts and special offersColleague restaurant facilitiesUniform

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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