Front Office Supervisor

Front of House
Job Role:
Front Office Manager
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations.We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace.Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career.
Your day to day
• Conduct shift briefings to ensure hotel activities and operational requirements are known• Supervise cashiering activities during shift including: • Cash handling and banking procedure • Dealing with irregular payments • Instructing staff in credit policies and facilities • Instructing staff in cash security procedures • Following up with other departments on pending PMs • Carry out debtor control/ High Balance• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers• Ensure Lobby host is always present providing assistance and information to guests• Inspect all VIP rooms prior to arrival• Promote Priority Club and the staff incentive related to the number of enrollments• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests• Endorse the 'Personal Hotelier' program and play a key role in the effectiveness of its implementation• Ensure that Priority Club members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service• Monitor that all guests are escorted to their rooms on arrivalHealth, Safety and Security• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety• Familiarize yourself with emergency and evacuation procedures• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line ManagerSupervising People:• Ensure a good communication with all members of the F/O team is in place in order to ensure maximum guest satisfaction through personal recognition and prompt attention from arrival through departure• Work with the Line Manager to ensure the departmental performance of staff is productive• Participate in staff recruitmentOperational Knowledge:• Gain understanding of the departmental goals and support your Line Manager to achieve these targets• Enforce cost saving measures where appropriate• Maintain in depth knowledge of departmental standards and proceduresGeneral:• Comply with the Company's Corporate Code of Conduct• Familiarize yourself with the company values and model desired behaviors• Perform tasks as directed by the Manager in pursuit of the achievement of business goals• Prepare requisition forms for the section on a monthly basis
What we need from you
We want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and: Create confidence - by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do.Encourage success - by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Make it happen - by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.
What we offer
Your opportunity to grow:We encourage you to challenge yourself, to show how much you can grow and how far you can go. Everyone who joins us can expect access to first-class learning driven by the path you want to take.• Great start with our onboarding programmes• Diverse training methods to suit all learning styles and access to hundreds of learning courses through MyLearning - our global learning platform Our Benefits:At IHG, we are committed to creating an environment where our people are happy and love coming to work. We do this by:• Providing competitive pay and loads of great benefits• Caring about you in the workplace• Helping you to have the right work/life balance. Flexible working arrangements to help balance work and home life • Global recognition programme.• Recognizing teams and individuals that make great contributions• Discounted hotel room rates for you and your friends & family around the worldEmployee discounts and special offersColleague restaurant facilitiesUniform

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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