Reservations Agent at InterContinental Dubai Marina

Industry:
Hotels
Department:
Front of House
Job Role:
Reservations Agent
Level:
Staff- Line level
Location:
Worldwide
Area:
Unspecified
Salary Description:
Competitive
Posted:
15-Dec-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA14618

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina as Reservations Agent.
InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

Your day to day

• Complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers ensuring quality compliance is respected.
• Negotiate with caller on an alternative rate if rate resistance is shown and cross refer to alternate property if requested hotel is full
• Ensure sales principals and techniques are used when assisting guests in making reservations
• Communicate with the Reservations Manager (as necessary) on any reservation issues that need attention or assistance
• Manage all mail requests from guests and ensure timely responsiveness
What we need from you

• Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
• Strong interpersonal skills and excellent command of written and spoken English
• Flexible with working hours and knowledge of OPERA system is preferred
What we offer
We'll reward all your hard work with a great salary and benefits and the chance to work with a fantastic team of people.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -   click here to find out more about us.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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