Guest Service Agent

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Officer
Level:
Staff- Line level
Location:
Australasia
Area:
Others
Salary Description:
Competitive
Posted:
15-Dec-19
Recruiter:
Wyndham Worldwide
Job Ref:
1911734

Guest Service Agent What you'll do
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We are currently seeking an energetic , customer focused individual to join the Front Office team as a casual Guest Service Agent at our beautiful Flynns Beach Resort.

The Position

Under the direction of the Front Office Manager, you will be responsible for carrying out key daily tasks on the reception desk from checking in and out Owners and guests, answering internal and external calls, responding to enquires and providing information on the local area and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true.
Qualifications

What are we looking for?


- Previous experience in a similar Front Office/ Reservations role in a Resort/Hotel environment is essential
- Genuine passion for customer service and exceeding customer expectations
- Excellent communication, interpersonal and customer service skills
- Competent in computer systems (Opera experience an advantage)
- The ability to work unsupervised in a busy environment
- Immaculate presentation and grooming standards
- Ability to work between 7am to 11pm on a 7 day rotating roster, including weekends and school holiday periods
- First Aid & RSA an advantage

Who are we?

At Wyndham Destinations Asia Pacific, we are passionate about helping our employees reach their full potential, by providing world-class opportunities for career development. Prepare for an unforgettable journey, because there are no limits to what you can achieve with Wyndham, a leader in the fast-paced and exciting hospitality and vacation ownership industries. People make a difference in our business, so our success lies with our employees!

What do we offer?

Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, private health insurance (upon successful completion of probation), training opportunities and a fantastic working environment on offer!

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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