Duty Manager

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Manager
Level:
Management
Location:
Africa
Area:
Others
Salary Description:
Competitive
Posted:
09-Dec-19
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RGA00248

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Duty Manager

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:


• To consistently provide thoughtful, caring and sincere service

• To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies

• To assist guests regarding hotel facilities in an informative and helpful way

• To follow department policies, procedures and service standards

• To follow all safety policies

• Shift work required

• Other duties as assigned

Qualifications:

• Previous leadership experience required

• Previous PMS experience required

• Computer literate in Microsoft Window applications an asset

• University/College degree in a related discipline an asset

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing, walking and sitting throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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