Reservation Agent - Crowne Plaza Riyadh Al Waha (Saudi Only)

Front of House
Job Role:
Reservations Agent
Staff- Line level
ME/GCC (Except UAE)
Saudi Arabia
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
There's nothing complicated about dealing with business people. They're just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
. Answer the phones, e-mails, faxes, and letters promptly. . Receive, process, and confirm guest reservations made by/for clients over the phone, e-mail, Concerto, etc.; ensure IHG Rewards Club guests receive priority bookings during peak periods.. Prepare reservations, cancellations, and amendments from the computer. . Enter telephone bookings correctly and directly into Opera and Concerto. . Allocate guest suites. special room requests. . Check availability each day; be aware of Crowne Plaza Riyadh Al Waha selling status. . Maximize room revenue by up-selling deluxe accommodation; aware of special promotions. . Be familiar with Hotel breakfast rates, guaranteed company rates, discounts, special rates, and promotional rates. . Check all correspondence has been replied to in accordance with the client's instructions.. Attach amendments, cancellations, and confirmations to the correspondence of future clients as well as credit letters.. File all correspondence. . Ensure Reservation archives are in order . Be familiar with Concerto reservations system and handle inquiries . Be familiar with Hotel facilities. . Advise other departments of special guest requirements.. Coordinate client billing requests with Credit Manager.. Ask for the ETA, arrange for airport pick up whenever the guest requires.. Report anything considered a health or safety hazard and be aware of the IHG health & Safety Policy.
What we need from you
EDUCATION: College DiplomaLANGUAGES REQUIRED: English essentialQUALIFICATION: At least two years in a similar field.
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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