Reservation Team Leader

Front of House
Job Role:
Reservations Agent
Salary Description:
Hyatt International
Job Ref:

· In absence of Manager, conducts shift briefings to ensure resort activities and operational requirements are known
· Sell the Group/resort products and services using up-selling and suggestive selling techniques
· Promote the resort products and services
· Maintain a high level of product and service knowledge about all resort products in your region
· Develop and maintain a regular pattern of sales calls
· Prepare and execute action plans which increase reservation sales and associated business
· Record and process reservations made by phone/fax/email
· Accept wait list reservations
· Process amendments to reservations such as extensions, early departures, etc
· Manage "no show" reservations by investigation and recording of same
· Record special billing arrangements for groups and conventions
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
· Maintain knowledge of special rates/ offers/ promotions
· Monitor reservation levels and inform Managers of current and future occupancy rates
· Prepare reports as requested (eg to travel agents, business houses etc)
· Prepare reservation sales reports
· Works with superior on manpower planning and management needs
· Works with superior in the preparation and management of the Department's budget
· Be responsible in keeping our property safe and secure, to participate in any resort activity related to Fire Life safety.
· Perform any other duties which may be assigned by the management from time to time.

Required Skills:
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
· Problem solving, reasoning, motivating, organizational and training abilities.
· Good writing skills
· Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.
· 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience
Primary Location: VN-Kien Giang-Phu Quoc
Organization: Nam Nghi Resort Phu Quoc
Job Level: Professional Staff/Corporate | Full-time
Job: Reservations
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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