Business Development Manager MICE

Sales and Marketing/PR
Job Role:
Business Development Manager
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Job overview

•To drive and develop new and existing business from predominantly the UK Group Markets and other assigned markets in order to maximize revenues and in line with assigned targets.
•To initiate and plan a sales strategy to win UK group business direct to the hotel.
•To strategically manage and develop selected Key Accounts for the hotel.
•To drive business from both the direct corporate market as well as established agency network.
•To liaise with in-house guests to identify new business leads and ensure high repeat guest ratios.
•To work collaboratively with Central Reservation Offices and all Global Sales personnel.
•To be a team player and contribute to a professional and balanced working environment.  
At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Your day to day
Duties and Responsibilities

•The ability to manage and develop existing accounts for the hotel in order to achieve and increase share.
•To drive and win new business for the hotel from assigned industry and geographical target areas.
•To drive and develop Events and Food and Beverage Business in to the hotel
•To understand the market platform and then evaluate, sell and confirm business as required to meet individual goals and overall profit targets.
•The ability to research and qualify prospective leads and to sell all hotel products and services
•The ability to plan, implement and follow up both assisted and individual Sales Trips.
•The ability to compile a comprehensive Sales Trip report.
•The ability to complete a month end sales report.
•The ability to contact customers in-house to promote good will and to generate additional business, repeat bookings or referrals. PEOPLE

•To provide key interface with Global Account Sales and the IHG Sales Teams.
•The ability to co-ordinate with other Department Heads to ensure quality of guest/group satisfaction.
•Participate in relevant industry associations and partnerships.
•To conduct joint client meetings with the team.
•To ensure all established Sales SOPs are followed.
•To work within the IHG Sales Standards and Procedures.
•To reflect the ICPL brand standards.
•To collate the monthly reports for the DOS in line with guidelines.
•To review all Sales Trip Reports to ensure they are in line with SOP before submitting to DOS.
•To assist the DOS with the selection and interview process for any new members of the Sales Team where required.
•To consistently lead and set the example to your team in all day to day activities. GUEST EXPERIENCE

•To conduct an outstanding site inspection, client entertainment and residential FAM trip.
•To provide competitor intelligence/market intelligence and contribute to all sales meetings.
•To ensure that operations are able to effectively handle special requests of guests through clear communication.
•To follow up on any complaints/inquiries/opportunities.
•The ability to maintain a professional appearance at all times. RESPONSIBLE BUSINESS

•The ability to respond professionally in any hotel emergency or safety situation.
•Actively promotes and engages in hotel nominated charity activities and local initiates.
What we need from you

•Manages own accounts to the highest level of performance   
•Handles negativity and responds aggressively to adverse market conditions
•Leads the prospecting approach for assigned Market territories
•Solves challenges between the hotel and customers QUALIFICATIONS AND REQUIREMENTS
Open to New Experiences

•Keen to research new opportunities to develop business from new accounts and new markets           
•Always looking to improve the service experience of customers       
•Brings "in the know" to life to establish differentiation and new selling techniques
•Ability to work independently to organise and establish Sales trip within assigned market, on occasion leading sister properties through the process. Shows Genuine Interest

•Knowledgeable about the market and business and shares this with the Director of Sales and operations team
•Inquisitive about competitor activity  
•Regularly communicates with GSO buddies    Takes Ownership

•Solves challenges between the hotel and customers
•Manages own accounts to the highest level of performance   
•Handles negativity and responds aggressively to adverse market conditions
•Leads the prospecting approach for assigned Market territories People who love People

•Genuine, warm and enthusiastic in style and approach
•Interested in the teams experiences and background
•Strong personal relationships and demonstrates integrity  Share Knowledge

•Shares specialist knowledge of the culture
•Contributes to all meetings
•Supports the DOS and ADOS on specific sales trips Passion

•Is a natural "go getter" and closer of business 
•Born motivator is upbeat and enthusiastic.
•Celebrates success and ensures a high level of positive energy within the team   
What we offer
Incentive bonus, hotel benefits, group benefits...

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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