Food & Beverage Manager - Holiday Inn Kuala Lumpur Glenmarie

Food and Beverage Service
Job Role:
Food & Beverage Manager
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.

Your day to day
As Food and Beverage Manager, you'll manage food and beverage operations to ensure quality service and standards whilst delivering a memorable guest experience. You'll ensure compliance with all health, safety, or other requirements.

• Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
•Recommend or initiate any HR elated actions where needed Financial

• Help prepare the hotel's annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage and labour costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled in a secure manner Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
•Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
What we need from you

• Some college and/or advanced training in food and beverage management
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
•Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
•Must speak local language, English and knowledge of Mandarin is an advantage
•Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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