Guest Service Agent - Shoal Bay

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Guest Service Agent - Shoal Bay What you'll do
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Provide an exceptional Guest experience Genuine career growth opportunities & discounted resorts stays About Wyndham Destinations Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world's largest Vacation Ownership and Exchange company . Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. About The Role As a Guest Service Agent you will primarily be responsible for checking in guests, providing information on local area attractions and communicating effectively in person, via telephone and email. Other duties include but are not limited to:

- Perform all duties of the front desk, including greeting owners and guests, registration, communications system monitoring, dispensing information and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties
- Advising guests on the local area and what it can provide for hotel guests eg. Events, restaurants, stores, public transport
- Have thorough knowledge of Club Wyndham memberships and their guidelines
- Be fully conversant with rates, room configurations and room availability
- Have a full understanding of the Resort Facilities
- Increase room sales for walk-in and non owner market
- Provide a neat, professional appearance and safe workplace including maintaining reception and foyer area in a clean and tidy state at all times


Skills & Experience

- High standard of personal grooming
- Excellent communications skills (both verbal & written)
- Demonstrates exceptional customer service
- Computer literate
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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