Concierge (Casual) - Crowne Plaza Sydney Darling Harbour

Front of House
Job Role:
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Opening in March 2020 and located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD's commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station - only a short 3-minute walk from the hotel.
Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there's the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.

Your day to day
Warm, knowledgeable service and helpful guidance reassures guests they've made the right choice to stay with us. As Concierge, you'll coordinate guests' needs, special requests and enquiries to ensure superior service and value for our guests. You'll deliver exceptional customer service ensuring guests have a great experience and stay, ultimately bringing the brand to life.
It is anticipated this role will begin in early February 2020.

What we need from you

•Minimum 6-12 months experience in a Guest Services/Concierge/Administration/Reception related position
•Qualifications in Hotel Management and/or in Business Administration related field preferred
•Fitness - you will be on your feet most of the day with lots of bending and kneeling
•Strength - you will need to lift, push and pull big objects like luggage, bags, and parcels up to 50lbs (23 kg)
•Flexibility - night, weekend and holiday shifts are all part of the job
•Articulate - A great communicator, you will be warm, welcoming and easy to talk to. Bilingual or multilingual language skills are advantageous
•Valid NSW RSA Competency card and Drivers Licence are required
•A passionate team player, ability to work in a fast-paced environment and priortise workloads
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discounts and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. 

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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