General Management
Job Role:
Hotel Manager
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Your day to day
Job Summary - (Role Summary)

•Oversees and directs all aspects of either the Rooms function or Food and Beverage function. Under rooms, operations include Front Office, Housekeeping, Laundry, Recreation and Health Club.  Under Food and Beverage, operations include F&B Service, Banqueting and Kitchen operations. Essential Duties and Responsibilities - (Key Activities of the role)

•Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
•Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
•Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities
•Manages the functions of all hotel personnel through supervision of hotel department heads
•Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
•Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed
•Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees
•Identifies future potential department heads and participates in the development of their training plans
•Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity
•Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate
•Establishes and maintains effective employee relations including open communication with all employees
•Contributes to installing and monitoring cash management programmes including inventories and receivables
•Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
•Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort
•Monitors purchasing practices to ensure compliance with ICHG policy and procedures
•In the absence of the General Manager, assumes responsibilities as appropriate
•Keeps General Manager informed of any unforeseen events, which may occur in his/her absence
•Assists in selling hotel through personal involvement with all potential markets as required
•Ensures environmentally friendly practices are implemented in accordance with the ICHG Environmental Manual/local applicable laws and regulations
•Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate.
•Works with Human Resources on manpower planning and management needs
•Works with Director of Finance in the preparation and management of the Hotel's budget.
What we need from you
Required Skills -

•A high energy level and a passion for achieving results
•Strong Leadership skills in managing teams to drive for results
•Ability to manage in a competitive environment
•Ability to manage complex relationships
•A passion for delivering superior results Qualifications -

•Bachelor's degree in Hotel Administration, Business Administration or equivalent Experience -

•3 years of general management experience in a high level operations role or prior general manager experience, or an equivalent combination of education and experience.
•Type and level of experience required may vary slightly based on size and complexity of operation

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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