Front of House
Job Role:
Concierge, Front Office Agent
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
attractive salary and benefits
Atana Hotel - Dubai
Job Ref:

Doorman Duties and Responsibilities
The responsibilities of doormen vary depending on their industry and specific employer, but based on job listings, doormen have the following core duties:
Greet and Assist People
Since doormen usually stand near the entrance, they have a significant influence on people’s first impressions of the building or company. It’s crucial for them to have a pleasant and courteous attitude. Doormen also greet guests or customers and provide assistance by opening doors, carrying bags, hailing rides, and directing people to the front desk.
Respond to Inquiries
For quick inquiries regarding directions or building facilities, people typically talk to doormen, who must be knowledgeable about all the features of the building as well as restaurants, shops, tourist attractions, and other important places in the vicinity. They may also hear about complaints or concerns, which they relay to co-workers from the appropriate department.
Monitor Safety
Doormen must stay alert during their entire shift in order to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in. In addition, they constantly inspect the building for safety, patrolling all areas, reporting damages, and reviewing surveillance.
Accept Packages
It’s a doorman’s job to receive mail and packages from courier services and hold these in safe storage until picked up by the intended recipient. To maximize clarity, they keep a record of deliveries and inform the recipient’s right after arrival.
Perform Administrative Tasks
Doormen perform other administrative tasks as requested by supervisors, such as coordinating materials for events and confirming building or guest information from databases. This role sometimes involves basic building maintenance, from clearing sidewalks during winter to cleaning the lobby.

Doorman Skills and Qualifications
Doormen are energetic individuals who enjoy interacting with people throughout the day. As personable as they are, they still have the assertiveness to enforce compliance with safety and establishment rules. Companies hiring doormen desire candidates who can display the following abilities:
• Proper etiquette – successful doormen are polite and friendly, making people feel at ease right away. They greet everyone who comes in, and they use interpersonal sensitivity to proactively offer their services when needed
• Customer service – committed to creating an excellent customer experience, doormen answer inquiries thoroughly and accommodate requests while remaining firm about rules and policies
• Safety awareness – doormen must be able to recognize signs of potential danger and enforce safety measures, drawing from their knowledge of self-defense, disaster response, and first aid
• Physical stamina – because this job requires standing for several hours regardless of the weather, physical stamina is vital. Doormen also sometimes carry heavy bags for customers
• Attention to detail – being observant is a key characteristic of doormen, since they monitor deliveries, building premises, and everybody coming in. Beyond safety concerns, remembering details helps them connect better with people, especially residents or recurring customers

Contact Details:
Atana Hotel - Dubai
Tel: .
Contact: HR Department

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