Bar Supervisor 酒吧主管

Food and Beverage Service
Job Role:
Bar Manager
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

Raffles Hainan, located in the "Hawaii of Asia" - Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort's 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as:

Bar Supervisor
Summary of Responsibilities:
To ensure the smooth conduct of the shift through customer- focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing and controlling the bar operation and administration.

• Supervise day-to-day bar operations adhering to service standards
• Assist management by creating weekly duty roster
• Handling of guests complaints in a timely and effective manner
• Checking of guests' satisfaction and proper handling of feedback and follow-up
• Report complaints, incidents or any other irregularities to Management
• Perform opening and closing duties as assigned (check list)
• Assist the Bar Manager in conducting daily shift briefings to update and disseminate relevant information to bar employees
• Ensure that all operating equipment, service and storage areas are maintained properly
• Help minimize waste, neglect, breakages and mishandling of supplies and equipments
• Carry out light cleaning and maintenance of the pantry area
• Monitor quality of beverage products in every single order
• Attend all meetings and training as requested by Bar Management
• Perform trainer tasks and conduct staff training as assigned by Bar Manager
• Help manage and follow up on employees' performance appraisals
• Check on employees' discipline, grooming standards and punctuality; provide coaching
• Assist in employees' development, counseling and resolving staff conflict
• Maintain complete knowledge of all F&B services, outlets, hotel services/features
• Handle cash following established and proper Accounting procedures
• Assist other Food & Beverage Outlets in their operations within peak times when needed PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of bar service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong interpersonal skills to deal with diverse staff
• Ability to motivate employees to work as a team effectively and productively QUALIFICATIONS

• Post Secondary school education or Hotel Management School graduate EXPERIENCE

• Minimum 2 - 3 years hotel experience with at least 1 year in similar role in luxury hotel
• 1 year food and beverage experience
• Previous public contact and/or cashiering experience

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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