Sales Manager

Sales and Marketing/PR
Job Role:
Sales Manager
Staff- Line level
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Europejski Warsaw , 5 star hotel in the heart of Warsaw, not only brings a new dimension of luxury to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It offers its guests 106 luxurious rooms and suites, Europejski Grill restaurant, legendary Long Bar and Lourse Warsaw Patisserie. The hotel also houses a Raffles Spa featuring six treatment rooms and indoor swimming pool.

If you are looking for a dynamic environment for growth, please join us as:

Sales Manager

Selling a memorable experience in an authentic location is the essence of a Sales Manager role at Raffles Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond, ensuring your clients will always stay with Raffles Hotels & Resorts.

Summary of Responsibilities:

Reporting to the Sales & Marketing Director, responsibilities and essential job functions include but are not limited to the following:

•Consistently offer professional, friendly and engaging service

•Ensure prompt and courteous service is extended to both internal and external customers

•Attend hotel client events and local community business events and networking

•Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis

•Develop business leads for the Hotel on weekly basis

•Solicit group, transient and/or banquet business through action plan preparation and execution

•Establish parameters, quotes and negotiate prices, confirming by written contracts

•Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations

• Update management on guest arrivals to provide excellent service to all of them

•Maintain accounts, contact, activity and business details within the appropriate software applications

•Work closely with other departments to ensure all details of the contract were delivered and guests depart satisfied

•Prepare weekly, monthly, quarterly and annual reports, as required

•Balance operational, administrative and Colleague needs

•Follow departmental policies and procedures

•Follow all safety policies

• Other duties as assigned


• Convey a high level of understanding of the importance of attention to detail
• Must possess a professional presentation
• Minimum two years experience in hotel operations, related to or preferably in corporate sales
• Previous leadership experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to prioritize, organize work assignments and follow-up
• Ability to be a clear thinker, analyze and resolve problems with good judgment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times


We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit and .

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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