Housekeeping Supervisor - Unit Manager

Industry:
Hotels
Department:
Housekeeping
Job Role:
Housekeeping Attendant
Level:
Supervisor
Location:
Europe
Area:
Unspecified
Salary Description:
Competitive
Posted:
21-Feb-20
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R175590

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.  

Your day to day
To manage, supervise and organize the Unit of the Housekeeping Department in its day to day operation.

•Motivate and lead the Housekeeping staff in the daily operation, including maintaining discipline within the team, within the assigned daily unit.
•Conducting daily briefing within the operational unit setting goals for the day.
•Extensive direct supervision off staff.
•Effective mentoring and training oversight of Housekeeping staff within the assigned unit, so as to achieve and maintain quality standards through the execution of departmental training and quality assurance programs, including the I-Clean program.
•Auditing and inspection of guest rooms for quality control, and the maintenance of effective practices to maintain quality standards (including full utilization of the I-Clean program) so as to maintain and improve our guest's experience, as tracked by our HeartBeat scores, LQA Audit & IHG Quality Audit.
•Supervision through excellent organizational skills and practices in an effective time management.
•Working with the Senior Housekeeper and floor Porters to ensure all equipment & stock on the floors is in place.
•Spot checking linen quality on the guest floors to ensure standards are being met & to return any reject linen.
What we need from you

•Report to the Assistant Executive Housekeeper.
•Accountability is directed by property requirements.

•A genuine desire to consistently create an engaging and luxury atmosphere for all of our guests at every opportunity and interaction with them.  

•An engaging and naturally confident personality that seeks to interact with guests and other associates  

•The ability to manage conflict, handle and receive negative feedback and at all times being able to maintain a friendly, empathetic demeanor during this high pressure touch points  

•The ability to lead and inspire others, you are a key component to owning the guest's arrival and departure experience and as a result in your strive for perfection to do this you will need to be prepared to identify and address shortfalls in executing this and make changes to improve it  

•The ability to remain focused and committed when timelines, deadlines and priorities change - as we are in the people business the best laid plans will always change and you will need to be able to think on your feet and adapt accordingly  

•The ability to demonstrate True Hospitality at every opportunity and fulfil the role as an InterContinental Brand Ambassador.  

•To be an effective, efficient and confident communicator across all departments and at any level - we see you as a Housekeeping champion, therefore you have to be able to drive and communicate your passion to anyone, you want an exceptional guest experience and you have to make this known!  

•The ability to work as part of a team, hands on, across departments, in other areas and with an approach that you are happy to get involved to get things done  

•The ability to demonstrate an approachable open and friendly demeanor at all times, remaining calm under pressure and with the skillset and ability to proactively troubleshoot and offer solutions when necessary, recognizing when to escalate if required.  

•To have an open book approach, knowledge is power and it is important that you believe in sharing all of your gathered information and experience across the business so that all of us can benefit from it in order to deliver and to drive an exception guest experience  

•Without a doubt you are a motivated, confident, engaged, enthusiastic self-starter passionate about what you do!
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
 
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

•True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
•True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
•True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
 
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
QUALIFICATIONS AND REQUIREMENTS

•Good oral and written English; good computer skills; good command of Word/Excel and/or usage of a tablet system.
•COSHH, Manual Handling, Risk Assessment training.
•Experience in a similar position in a four/five star large property for at least one year.
•Experience in directing and supervising teams.
•Advanced level in literacy and numeracy.
•Good team player.
•To be able to take initiative.
•Committed to perform at the best possible level.

Report This Job<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings