Assistant Housekeeping Manager - Female - Dubai

Industry:
Hotels
Department:
Housekeeping
Job Role:
Executive Housekeeper
Level:
Management
Location:
United Arab Emirates (UAE)
Area:
Unspecified
Salary Description:
Competitive Salary Offered
Posted:
16-Feb-20
Job Ref:

We are in search of a qualified and experienced Assistant Housekeeping Manager.

Reporting to the Executive Housekeeper, responsibilities and essential job functions include, but are not limited to, the following:
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach, and manage all aspects of team members’ performance achieving exceptional guest service and employee satisfaction results
• Ensure employees receive the required training and support to effectively contribute to department operations
• Assist in the development and implementation of departmental policies and procedures to ensure cleanliness, maintenance, and aesthetic value of guest rooms is achieved in accordance with Hotel policy.
• Schedule and manage staff to support both our service level commitments and labour cost goals
• Assist in ensuring operational expenses are appropriately budgeted and controlled
• Assist in the preparation of preventive housekeeping maintenance reports and analyses
• Closely liaise with the Front Desk, Engineering and the Food and Beverage departments to ensure exceptional guest experiences
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures
• Manage general office administrative activities including payroll, ordering supplies and inventory control.
• Lead shift communication briefings and monthly department communication meetings as required
• Lead department operations in the absence of the Executive Housekeeper
• Complete any other function related duties and/or projects as required
Qualifications:
• University degree or Hotel Management Diploma preferred
• Minimum 2 years previous experience in a Housekeeping supervisory capacity in a luxury hotel environment is required
• Proven leadership and coaching skills with a track record of developing a highly motivated team
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to work efficiently in a demanding and fast paced environment
• Excellent organizational skills with ability to prioritize and multi-task is required
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Demonstrated interpersonal, communication and problem solving skills
• Knowledge Opera is strongly preferred, knowledge of MS Office suite of programs is required

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