Guest Relations Officer

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Raffles Hotels and Resorts
Job Ref:

We are excited to find the next Heartist® Guest Relations Officer to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Guest Relations Officer.

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Ensure all members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service

• Meet and greet VIP guests personally

• Liaise closely with Concierge, Butler and Raffles Inc for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

• Prepare compendiums prior guest arrival and check-into system if necessary

• Maintain close contact with Airport Concierge for new arrivals and departures

• Update and maintain repeat guest history system

• Promote Inter-Hotel sales and in-house facilities

• Send prepared welcome cards and amenities to room prior to guest arrival

• Attend to special requests by guests

• Handle guest complaints and refer them as necessary, follow up on corrective action

• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

• Prepare requisitions for amenities on a timely basis

• Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Inc staff to facilitate communications and smooth operations

• Adhere to OH&S policies and procedures

• Performs related duties and special projects assigned


• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff

• Ability to work cohesively with co-workers as part of a multi-cultural team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Ability to promote positive relations with guests and patrons

• Able to exercise good judgment with difficult guests

• Degree from School for Tourism & Hotel Management


• Minimum two years Guest Relations Experience, preferably in a four or five star hotel

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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