Housekeeping Manager - Holiday Inn Bengaluru Racecourse

Industry:
Hotels
Department:
Housekeeping
Job Role:
Executive Housekeeper
Level:
Management
Location:
Asia
Area:
Unspecified
Salary Description:
Competitive
Posted:
23-Feb-20
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA16490

About us
Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family. Supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives.At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.
Your day to day
Duties and responsibilitiesFinancial returns:• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation). People:• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.• Promote teamwork and quality service through daily communication and coordination with other department heads.• May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods. Guest experience:• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.• Carry out special needs and requests of the guests, VIP's and repeat visitors. Responsible business:• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents).• May maintain procedures for security of lost and found items.• Perform other duties as assigned. May also serve as manager on duty.
What we need from you
Qualifications and requirementsGraduate Degree/ Diploma in hospitality and hotel management / secondary education / equivalent plus Four year of housekeeping experience including some supervisory training/experience. Must be able to speak local language(s).
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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