Guest Service Agent (Full-Time) - Crowne Plaza Sydney Coogee Beach

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
There's nothing complicated about dealing with business people. They're just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch.
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Crowne Plaza Sydney Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.

Your day to day
Crowne Plaza Sydney Coogee Beach are looking for a full-time Guest Service Agent to join our team!
As the face of the hotel, your dynamic personality and superior communication skills will enable you to relate with our guests whilst identifying and anticipating their needs. This means on the daily you'll be liaising directly with our guests face-to-face, creating a memorable check in and out, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area.

What we need from you
-Experience in reservations/front office/reception
-Hotel industry experience is preferred but not essential- we'll teach you our systems during on-boarding
-Vibrant personality with an oozing passion for customer service
-Positive energy, drive for results and eye for detail
-Strong attention to detail, written and verbal communication and organisational skills
-Team player with a collaborative approach to work
-Ability to work in a fast-paced environment and prioritise workload

What we offer
We'll reward all your hard work with a great salary and benefits - including on-site car parking, meal on shift, great room discounts and superb training and development opportunities within IHG.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.
You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - please visit www. to find out more about us.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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