Public Area Cleaner

Job Role:
Housekeeping Attendant
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
The contemporary Crowne Plaza Brussels Airport is located a stone's throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of "The Corporate Village" which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service. As a Pubic Area Cleaner - you'll make sureour public areas are always 'fresh and welcoming' for our guests after a busyday at work - creating a haven for them to escape and relax in - or get a bitof last minute work done. Housekeeping is what gives hotels the "wow" factor.To deliver a great guest experience, the public area cleaner will clean andservice hotel areas & guest rooms so everything is spotless, meeting thehotel's standards' for cleanliness.
Your day to day
· Clean and service assigned areas according to established standards & procedures.· You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests· Ensure cleaning schedules are completed in a routine and timely manner· Help guests - you'll be happy to help if someone needs a toothbrush or directions for example· Keep your supervisor updated on room service progress and alert them to any repairs needed· Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed· Be organised - keep on top of supplies and amenities and always try to minimise waste· Reunite items with owners - and log any lost and found property· Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty· Attend & contribute to Housekeeping Departmental meetings· Look smart - wear your uniform with pride · Handle and store chemicals in line with hotel regulations and any local legislative requirements· Other ad-hoc duties - unexpected moments when we have to pull together to get a task done· Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping· Report, turn in, and/or log all lost and found items according to established procedures· Respond to guest complaints, special requests and take action to ensure guest satisfaction - refer major complaints to management· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service· Recycle where possible· Notify supervisor when service is completed. Report any uncompleted task to supervisor.· May regularly assist with deep cleaning projects· May have turndown duties· May assist with other duties as assigned
What we need from you
· It's a physical role and you'll be on your feet most of the day, so fitness is important· Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects· You'll might need to bend and kneel to complete some activities· Literacy skills - reading, writing and basic maths skills· Flexible attitude to shifts - you may need to work nights, weekends and/or holidays· Ability to work independently as well as being a team members
What we offer
We'll reward all your great work with a great salary and benefits - including great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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