Masseur - Crowne Plaza Riyadh Al Waha

Industry:
Hotels
Department:
Other Department
Job Role:
Other Role
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Area:
Saudi Arabia
Salary Description:
Competitive
Posted:
23-Feb-20
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA17002

About us
There's nothing complicated about dealing with business people. They're just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
Position Summary:Handling all massages as per the hotel's operational and treatment standards. Responsible for all massages and treatment-related activities, and for the safety of the guests in the massage room.Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation. Duties and Responsibilities:1. Perform opening and closing procedures.2. Schedule guest appointments.3. Arrange workstation, treatment room, and drapes.4. Helps to promote the massage to the SPA members and the hotel guests.5. Monitor stock levels of oils and creams and ensures that parstock levels are maintained at all times.6. Provides individualized bodywork treatments that meet the guests needs and expectations.7. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.8. Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on the current health of the client.9. Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.10. Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.11. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.12. Setup and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.13. Be familiar with all hotel/spa packages, promotions, prices, and rates.14. Ensures that a high standard of service is maintained throughout the spa.15. Provide massage services to guests using props and/or products.16. Maintain complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.17. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.18. Maintain positive guest relations at all times and maintain client details and confidentiality.19. Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.20. Handle emergency procedures and report any accidents to your manager and security.21. Handle inappropriate guest behavior as per the hotel's standard operating procedures for Inappropriate conduct for guests and therapists.22. Frequently check with guest to promote comfort, safety, and security throughout service.23. Fill out necessary reports or data at the end of each session.24. Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.25. Assists with washing and folding of all linens used in treatment rooms.26. Assists in all areas of recreation and leisure operation as and when required.27. Carry out any other duties assigned by management.
What we need from you
Prerequisites:Physically fit and in good health (strength is not a major requirement, but stamina is necessary).Caring, positive attitude to clients.A genuine interest in helping clients overcome their physical problems.Extensive knowledge and experience of deep meditation and relaxationEducation:High school diploma. Diploma or degree in a related field. Basic Computer skills.Experience:Minimum 2 year's massage experience in a luxury or upscale spa environment.
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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