Room Service Order Taker

Industry:
Hotels
Department:
Housekeeping
Job Role:
Other Role
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Unspecified
Salary Description:
Salary offered based on experience
Posted:
14-Mar-20
Recruiter:
JOOD PALACE HOTEL Dubai
Job Ref:

·The first point of contact for the guests ordering food through Room Service

·Follow the standard operating procedures from the time the phone rings down to the order leaves the Room service outlet for guest delivery

·Check the trays leaving the floor following the standard

·Make Courtesy calls to all our guests ensuring satisfaction

·To comply with all outlets service standard

·To maintain the assigned work are in an organised and tidy fashion

·To check the cleanliness within the outlet area and general keep of furniture

·To report any defect to Superior and ensure they are corrected

·To attend all line up and communication meetings which take place before each shift

·Supervise and work with casual employees & part time associates in order to provide a courteous service to the guests

·To have a full knowledge of the food served to our guests and to be able to explain all menu items in a polite and appealing manner in accordance to the menu standard explanation

·To assist the part time associates & casual associates in serving all items in accordance with the service standards

·To be able to monitor guests comments and pass on to Superior whenever needed and be pro active in solving problems whenever possible

·To ensure a very good relationship between the Operations floor, the Kitchen & FOH

Contact Details:
JOOD PALACE HOTEL Dubai
Tel: .
Contact: Human Resources Department

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