I am conscientious in my personal and professional life. I take pride in myself and my work and derive considerable satisfaction from doing an assignment well. I cope well with high-stress situations and can manage a variety of projects simultaneously. I cope well with high-stress situations and can manage a variety of projects simultaneously. My specific proficiency includes Schedule Management, Customer service, Excel, Microsoft office, Travel Arrangements Coordination & Travel Administration, Filing, Data Confidentiality, Correspondence Preparation, Appointment Scheduling, Data Entry, Meeting coordination, Inbound phone call handling & telephone etiquette. I am seeking a position that offers challenge, responsibility, and opportunity.
2018 - 2020 (2 Years)
NBH Travels and Tours LLC, United Arab Emirates UAE
• Coordinated travel itineraries, including flights, ground transportation and hotel accommodations. <br>• Reduced intake processes time by developing application tracking and filing systems. <br>• Collaborated in timely processing of billing and accounts receivables. <br>• Worked closely with others to ensure timely invoicing and accounts receivables. <br>• Made travel arrangements for staff members. <br>• Established and updated work schedules to account for changing staff levels and expected workloads. <br>• Delivered expert clerical support by efficiently handling wide range of routine and special requirements. <br>• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. <br>• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. <br>• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. <br>• Codified office structures and processes to promote teamwork and performance. <br>• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.2016 - 2018 (2 Years)
Gullivers Travels (Pvt) Limited, Pakistan
• Handled basic office duties by answering and routing phone calls, responding to emails and maintaining employee, financial and client records.2015 - 2016 (1 Year)
Al Mashriq Tourism and Holidays, United Arab Emirates UAE
• Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.2008 - 2015 (7 Years)
Al Faisal Travels & Tourism Agency, United Arab Emirates UAE
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.