I have eleven years of experience in the hotel industry. I have done certificate course in hotel management and a bachelor's degree in Arts (Sociology, English, Office Management & Secretarial Practice). Currently, I am pursuing master of Travel & Tourism Management. My professional interests are watching television and reading books. I would like to apply for the Room Division Manager / Front Office Manager.
2019 - Present (5 Years)
The Imperial Palace, India
Oversaw the daily operation of reservations department, dealt with all departmental and customer enquiries and complaints and responded accordingly2018 - 2019 (1 Year)
Treebo Hotels, India
• Supervise front office operation, night audit and housekeeping operations and assign staff including hiring, training, evaluating performance and scheduling work. br• Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls. br• Maintain customer service/satisfaction standards; handle guest complaints. br• Ensure a high quality delivery and coordination of services with respect to food, housekeeping services, security services, internet, laundry and social events. br• Built Reputation for working successfully with previously unhappy guests.2015 - 2018 (3 Years)
Durrah Beach Resorts, Saudi Arabia
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set by the management related to hotel policies and procedures, coaching, training, and correcting where needed. brMaintain a professional and high-quality service-oriented environment at all times. brAct as manager on duty for the hotel, dealing with complaints, problem-solving, special requests, and any other issues that may arise. brInform all Front Office staff of daily activities, group, and VIP arrivals as well as special requests and repeat guests. Check rooms and suites, making sure any special requests are carried out accordingly. brUndertake full responsibility for Scheduling, carrying out OJT IJT for all staff. brUndertake full responsibility for managing operating expenses and purchasing of the department brSet Front Office Budget, monitor Profit Loss, and cash handling throughout the year. brSupervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. brWork closely with the Housekeeping Department to improve guest services. brCoordinate daily activities with the hotel management team on a daily basis. brHold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.