Job Description For £500 JOINING BONUS* Senior Events & Groups Manager - Central London Cluster Marriott Hotels
Posting Date May 11, 2022
Job Number 22077441
Job Category Event Management
Location London Marriott Hotel Regents Park, 128 King Henry's Road, London, London, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.
We are looking for an ambitious, dedicated and service-oriented Senior Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels:
- London Marriott Hotel County Hall
- London Marriott Hotel Marble Arch
- London Marriott Hotel Kensington
- London Marriott Hotel Regents Park
- London Marriott Hotel Maida Vale
If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in
touch with us today! See where your journey can take you.
At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet
- and you never know who might show up next.
That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
The Senior Events & Groups Manager is responsible for incoming enquiries (electronic & telephone); from conversion through to transition to the operations team for event execution and then back to sales. There will be a particular focus on incoming enquiries that are more complex, have higher numbers of pax and that are of a certain revenue value e.g. VIP events & groups, buyouts, large city wides, sporting events, awards dinners, multi day events etc.
The Senior Events & Groups Manager will support by coordinating and distributing the daily and weekly hotel BEO packs and as well as leading BEO meetings - They will be responsible to communicate and provide feedback between the E&G team and operational teams. The Senior Events & Groups Manager will provide help and support to the team through coaching & mentoring, delivering training and by leading by example when it comes to role execution and balance score card results.
They will assist the Director to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals, event satisfaction surveys (ESS) results, data tracking (promotions & cross sells) and financials - post masters (PM's), deposits payments & schedules and monthly hotel credit meetings. The Senior Events & Groups Manager will provide excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, negotiating rates, contracting and pre -event, during event and post event planning.
They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognizes opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Senior Events and Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-even.
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:
• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals
• Discounted room nights, meals,and spa access-because your well being means so much
• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
• Access to major high street discounts so you can treat your friends and family as required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.