Front of House
St Julians, Malta
Job Role :
Assistant Front Office Manager
Validate Through :
Salary Range (monthly):
USD 1 to 2,000
Salary Description: Competetive Salary Offered
Job Description For Assistant Front Office Manager
Job Number 22203755
Job Category Rooms & Guest Services Operations
Location The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta VIEW ON MAP
Located Remotely? N
Position Type Non-Management
As an Assistant Front Office Manager you will support the Front Office Manager with the professional and effective running of the day-to-day Front Office operation in accordance with all hotel targets, Westin Service Standards Marriott policies and procedures.
Together with the Front Office Manager, you will be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS). You will support in ensuring that the team reaches the set targets such as Room up-selling targets and enrolment targets. Other responsibilities include training of Front Office associates and handling of guest challenges and issues .
What we're looking for in prospective candidates:
- In possession of Diploma in Hospitality Management/ Accommodation Operation or equivalen
- Fluency in English and in other European languages with preference given to the Italian language
- Having an outgoing personality and passion for the industry
- Excellent communication and strong leadership skills
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.