Job Description For Butler Service Desk
Posting Date May 11, 2022
Job Number 22077515
Job Category Rooms & Guest Services Operations
Location The St. Regis Venice, San Marco 2159, Venice, Benatky, Italy VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Non-Management
Located Remotely? N
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
The St. Regis Venice is currently recruiting for a Butler Service Desk.
The Butler Service Desk will report to the Executive Butler and she/he will join a team of passionate hospitality professionals.
This is a great opportunity to work in the most sophisticated hotel in Venice, which combines an impeccable legacy with contemporary luxury at the city's best address on the Grand Canal. Refurbished in 2019, The St. Regis Venice merges its artistic and cultural history of 150 years with an avant-garde outlook and a revolutionary design captivating luminaires and influencers from all around the world.
What we offer
The impact you'll make
- Professional career progression at international level in 7300 Marriott hotels
- Learning and development opportunities online, on the job and in-class
- Discounts on hotel rooms, gift shop items, food and beverage
- Encouraging management & Team-spirited colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service and uniform
First impressions are everything. You'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. What you'll do
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Take care of pre arrival messages. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.