Cluster iT Specialist

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Cluster iT Specialist

Job Number 22134411
Job Category Information Technology
Location The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

Time to Rise

The Westin Brisbane, W Brisbane, Brisbane Marriott and Four Points by Sheraton Brisbane are seeking an experienced Full Time Cluster IT Specialist to join a wonderful team! The successful candidate is to ensure existing hotel IT systems and infrastructure are being utilised to their optimum, as well as to further develop the hotel's business through the use of technology.

Reporting to the Cluster IT Manager, the Cluster IT Specialist will be directly responsible for the effective implementation, operation and support of maintenance, user access, user support and security of all technology hardware across four different properties in Brisbane.

Key Responsibilities

• IT Support/help desk duties (phone, email, remote access, physical visit)
• Network Device management, deployment and administration
• Service request logging and tracking.
• First point of contact for all enquiries.
• Problem management and Call escalation management.
• PC / Peripheral hardware / software error investigation / reporting
• Server / Network Service error investigation / reporting
• Print /Scanning administration and assistance
• PC / Peripheral hardware warranty / fault service calls
• Server / Network hardware warranty / fault service calls
• 3rd party Hardware / Software support liaison Incident administration
• User account deployment, changed and support
• End user Equipment deployment and administration
• Periodic / ad-hoc meetings with staff to discuss IT directions and solutions
• Availability for some out of office hours support and on call duties as needed to ensure business needs are continuously met

The Candidate

Essential

• Relevant university/tertiary qualification or equivalent in data networking / IT/ Computer studies
• Cisco CCNA/CCNP
• A minimum of 1-2 years' experience in a customer focused IT Support/Network support role
• Demonstrated experience with level 2 support in person and via phone and email as well as logging, investigating, monitoring and resolution of incidents and requests
• Excellent knowledge of Desktop technical support, including current Microsoft Windows and Office versions
• Experience working with networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and Firewall technologies
• Working knowledge of Microsoft applications - Windows Server, Microsoft Exchange/Exchange Online, Strong Active Directory skills, Windows Server management, group policies and file and print services
• Working knowledge of Virtualised Server Environments including VMWare
• Excellent technical diagnostics and resolution skills
• Pro-active approach to problem solving and delivering resolutions
• Excellent communication and team collaboration skills
• Pro-active approach to user interactions and resolutions

What are you waiting for? Rise to the challenge and apply now!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.