Front Office Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Supervisor

Posting Date May 12, 2022
Job Number 22078307
Job Category Rooms & Guest Services Operations
Location Durham Marriott Hotel Royal County, Old Elvet, Durham, COUNTY DURHAM, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

The Durham Marriott Hotel is currently recruiting for a full time Front Office Supervisor.

Benefits

• International discounted hotels for you and your friends and family in over 7000 hotels worldwide
• 20% off Food & Beverage in Marriott Hotels (and a £5 breakfast) 50% off our ethically sourced Paddy & Scotts Coffee
• Complimentary; meals on duty, Tea & Coffee, Car Parking, Tailored uniform
• Online benefits portal to include; discounted Cinema Tickets, shopping vouchers, days out and holiday discounts
• Contributory pension scheme
• Annual holiday increases with length of service
• Refer a friend payments
• 24/7 Employee Assistance Programme (EAP), Mental Health Champions on site to support through periods of difficulty
• Limitless Marriott Learning and Development tools to progress within your career, as well as fully funded and supported Apprenticeships up to a Level 5 in Operational Management

• Process guest check ins.
• Answer phone calls
• Encourage guest satisfaction
• Promote Marriott Bonvoy loyalty program and encourage associates to do the same.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.