Manager, L&D Performance Advisory, Design, Development and Deployment, APAC

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Manager, L&D Performance Advisory, Design, Development and Deployment, APAC

Posting Date May 12, 2022
Job Number 22078321
Job Category Human Resources
Location Asia/Pacif/Australia Region, Suite 1108 11th Floor Cityplaza One, Hong Kong, Hong Kong, Hong Kong VIEW ON MAP
Brand Marriott International, Inc.
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

POSITION SUMMARY
This role is responsible for consulting with stakeholders across business units to assess training needs and design creative, engaging, scalable, and impactful learning experiences that reflect Marriott's commitment to investing in our associates.

The ideal candidate has experience in adult learning and instructional design, can develop learning solutions in multiple modalities such as eLearning, videos, instructor-led courses and blended programs. Where technical expertise is limited, the ideal candidate should demonstrate curiosity and learning agility to become a subject matter expert in the disciplines for which he/she is developing learning solutions for, and to become proficient in the latest authoring tools.

The ideal candidate is a strong communicator, has strong planning and project management skills, and can manage multiple projects and priorities. He/she can navigate complexity and adjust when there is a change in scope or direction. The ideal candidate enjoys project work and thrives in fast paced, collaborative environment.

EXPECTED CONTRIBUTIONS
Stakeholder Consultation and Training Needs Analysis
Conduct business needs assessment, performance and learning analysis through stakeholder consultation and Subject Matter Experts (SMEs) interviews to understand the knowledge or skills gaps of the target audience.

Learning Experience Design and Development
Create engaging multimedia learning activities and compelling course content that are instructionally sound and enhance retention and transfer.
• Construct learning objectives, topical outlines and design documents
• Determine appropriate training modality (whether Instructor Led, eLearning, job aids or blended approach)
• Gain stakeholder buy-in for training program design
• Use various authoring tools to build training program which may include elearning modules, facilitator deck and guides, participant workbooks
• Develop content in collaboration with SMEs, conduct peer and SME reviews/revisions and incorporate comments to finalize training program
• Develop appropriate evaluation approach and training evaluation instruments
• Perform quality assurance testing and LMS uploading

Learning Deployment and Sustainment
Develop deployment plans for smooth uptake as well as sustainment plans for keep training programs fresh and relevant.
• Propose deployment plans that include timelines, resources, communications and change management
• Develop implementation materials including train-the trainer, implementation guides, communications plan to ensure effective implementation in the market
• Conduct and analyze evaluations to ascertain participant experience, knowledge transfer and effectiveness
• Make revisions and edits to programs based on updates or changes to processes and procedures
• Make improvements to training program based on feedback from participants, stakeholders

Collaboration with SMEs
Establish rapport and relationships with SMEs from various disciplines, across APAC, to create and curate content that is accurate, relevant, and contextual.

CANDIDATE PROFILE
Experience
• Minimum of 1-2 years' experience in training delivery and instructional design/development.
• A hospitality/operations background will be an added advantage.
• Fluency in speaking and writing in English and Mandarin is required
Skills and Knowledge
• Experience and strong knowledge base in instructional systems design and learning models
• Familiarity of authoring tools, such as Articulate 360, Adobe Premiere Pro, Vyond and proficiency in standard software applications including Word, Excel, Power Point
• Creative and visualization skills to transform training materials and content into engaging learning experiences
• Project management skills with ability to manage multiple tasks/projects
• Ability to craft simple, clear, and concise content that is also grammatically correct; editing, comprehension and proofreading skills are a must
• Strong oral and presentation skills
• Strong customer service orientation with active listening skills, communication skills, people skills
• Ability to problem solve with creativity whilst keeping focused on results and goals
• Self-motivated with ability to take initiative action without relying on directions from others, whilst keeping direct manager informed
• Ability to work well with others in team, showing good judgment, interpersonal relations, and adaptability
• Ability to network and build relationships and rapport with stakeholders and team
• Ability to exercise flexibility rather than rigid adherence to procedures to accomplish goals
Education or Certification
• BA/BS degree required; advanced degree in Instructional Design, Communications, or Organizational Development preferred

PERFORMANCE CONTRIBUTIONS, COMPETENCIES & BEHAVIOURS
BUILDING RELATIONSHIPS
Co-worker Relationship
• Builds strong working relationships.
• Shares thoughts and feedback in a professional way.
• Considers how own behavior impacts others.
• Explains work in a way that encourages cooperation from others.
Customer Relationships
• Shows an understanding of customer expectations.
• Listens and responds to customers with empathy.
• Builds rapport and trust with customers to promote loyalty.
• Anticipates and quickly responds to customer requests or issues.
• Explains policies in a way that helps customers understand.
Global Mindset
• Helps others feel valued and included.
• Works well with others regardless of their background or characteristics.
• Models the Company culture of service, opportunity, respect, and fair treatment.
• Acts when others are treated unfairly or are not valued and respected for their unique skills.
• Listens to and acknowledges different ideas and viewpoints.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY
Organizational Capability
• Shows an understanding of how each role on the team contributes to the work.
• Shows an understanding of goals, processes, and reporting relationships within the department.
• Understands scope of own decision-making authority.

Talent Management
• Provides, seeks, and acts on constructive feedback.
• Shows an understanding of performance expectations.
• Works with manager to set and prioritize developmental goals.
• Builds relationships to attract top talent.
• Participates in the hiring process and helps with on-boarding new talent.

LEADERSHIP
Adaptability
• Stays calm and focused during stressful situations.
• Asks questions to understand why change is happening.
• Uses resources to help deal with change or challenges.

Communication & Professional Demeanor
• Expresses ideas in a clear and concise way.
• Actively listens and responds to others with understanding.
• Appropriately interprets verbal and non-verbal behavior.
• Displays professionalism and gains respect from others.

Problem Solving & Decision Making
• Recognizes issues and makes suggestions to solve problems related to daily operations.
• Breaks complex issues into manageable parts.
• Asks questions and gathers information before making a decision.
• Identifies and considers alternatives and their possible impact before making decisions.
• Makes decisions and takes action in a reasonable amount of time.

LEARNING & APPLYING PROFESSIONAL EXPERTISE
Applied Learning
• Sets career goals and identifies areas for development.
• Uses available resources and challenging assignments to improve performance.
• Shares own learnings and best practices with others.
• Completes assigned training on time.

Business Acumen
• Shows an understanding of how own work impacts property and department performance.
• Shows an understanding of the drivers of property and department performance.
• Identifies innovative ways to improve productivity and guest/associate satisfaction

Technical Acumen
• Performs technical and complex tasks and solves problems within area of expertise.
• Models technical excellence and communicates the benefits of specific techniques in area of expertise.
• Uses appropriate facilities, equipment, and materials to perform the job.
• Follows current policies, procedures, and legal requirements.

MANAGING EXECUTION
Building & Contributing to Teams
• Works with team members to meet shared goals.
• Shows an understanding of how the team contributes to broader success.
• Shares with team member's information needed to accomplish work.
• Tells other team members when they are doing a good job.

Driving for Results
• Takes responsibility for being innovative and delivering work that exceeds requirements.
• Learns from mistakes.
• Participates in setting goals for the team or department.
• Looks ahead and lets manager know about possible challenges in completing assigned work.

Planning & Organizing
• Keeps track of own current and future workload to make sure everything is completed on time.
• Prioritizes own activities and makes adjustments when appropriate.
• Asks for and uses available resources to complete work.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.