Senior Manager, Technology Business Management

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Senior Manager, Technology Business Management

Job Number 22131975
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

Supports high priority work across Global Technology, including: Internal Audit remediation activities, measurement and communication of organizational performance, and support of Global Technology strategic planning. Conducts and supports ad hoc analysis and projects supporting Global Technology priorities. Creates dashboards to communicate key performance metrics tied to major organizational priorities and MBOs. Works closely with other areas within Global Technology to create efficiencies and improve communication across the organization.

CANDIDATE PROFILE

Education and Required Experience

• 7+ years' relevant work experience in business and/or Technology operations
  • Experience working across all organizational levels internally and with vendors
  • Experience in business management, analytics, financial analysis, consulting, or related roles.
  • 3+ years creating and delivering presentations, PowerPoint decks, and project plans.
  • 2+ years in business analytics and using data to tell stories
• Undergraduate degree or equivalent work experience

Preferred Experience

• Experience successfully operating in a matrixed organization and influencing without direct authority.
• Consulting/advisory experience.
• Strong project management skills and experience.
• Solid working knowledge of current IT and Digital technologies across a wide variety of areas
• Demonstrated progressive career growth and pattern of exceptional performance.
• Strong critical thinking skills, business acumen, and analytical skills.
• Excellent oral and written communication skills and executive presence.
• Excellent listening skills and interpersonal skills and collaborative approach to problem solving.

CORE WORK ACTIVITIES

Internal Audit Remediation

• Works closely with Internal Audit and Global Technology teams to identify appropriate remediation path for any relevant audit findings.
• Partners with leaders and teams across Global Technology to review, prioritize, and facilitate resolution of audit findings requiring Global Technology remediation.
• Monitors completion of deliverables and commitments through established programs and processes
• Supports development of executive summaries and other communications for senior leadership.
• Serves as liaison with internal audit leadership and Global Technology stakeholders

Technology Performance Measurement

• Supports creation of dashboards with key performance metrics highlighting success of major priorities, opportunity areas, and performance relative to key organizational MBOs.
• Develops clear and concise executive-level summaries to communicate key organizational performance metrics to senior technology leaders.
• Communicates concepts in a clear and persuasive manner that is easy to understand.

Technology Business Management

• Conducts ad hoc analysis and manage projects supporting various Global Technology priorities.
• Represents Global Technology in various cross-discipline forums or on projects as needed.
• Thinks creatively and practically to develop, execute, and implement new project plans.
• Manages and escalates project risks to resolve issues.
• Identifies and schedules project deliverables, milestones, and required tasks.
• Informs the appropriate team members of project status and related issues

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Business Process and Analysis - Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system's needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.
  • IT Business Management - Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?