I am a 33 years old highly motivated Zimbabwean man applying for Hotel Front Office Management positions.I have over six years experience in front office operations spread across several hotels in Zimbabwe and l was most recently working as Assistant Front Office Manager at Carana Beach hotel in the Seychelles Islands.
My background includes overseeing front desk operations, staff, and processes to drive business and guest service success within established, highly regarded hotels. From training and coaching employees and managing budgets to evaluating staff performances and maintaining hotel brand standards, I excel at supervising teams, propelling revenue enhancement and stimulating maximum levels of guest service and satisfaction. With these talents, coupled with my excellent communication and problem-solving abilities, I am confident that I can make a significant and positive impact on your hotel.
I have in depth experience in the management of reservations teams and conversant with several booking channels. I was exposed to space and yield management techniques during my time in Zimbabwe that l can implement to make the most of the inventory at your hotel. My management skills within the hotel industry have been finely honed, and I am confident my additional strengths will readily translate to your environment
2019 - 2020 (1 Year)
Carana Beach Hotel, Seychelles
• Assist the Rooms division manager to run the department2018 - 2019 (1 Year)
Monomotapa Hotel, Zimbabwe
• Assist Front Office Manager in supervising daily front desk activities according to standard procedures2015 - 2018 (3 Years)
Elephant Hills Resort, Zimbabwe
• Generation of revenue reports correctly on a daily basis2014 - 2015 (1 Year)
Hwange Safari Lodge, Zimbabwe
• To coordinate daily Front Office activities in relation to anticipated business br• Generation of revenue reports correctly on a daily basis br• To coordinate generation of month end reports and submits to the General Manager. br• Management of Night Audit pack and to ensure no lows in the system. br• To manage Reception desk efficiently so as to reduce Guest Complaints to zero. br• To thoroughly check Reception floats on a regular basis br• To efficiently manage the rate applied at Reception and ensure all discounts are authorized. br• To ensure Reservations Department is managed effectively through monitoring Space Management, Yield Management and creating business relations with the suppliers. br• To ensure credit facilities are only given to approve creditworthy agents and companies. br• Budgeting (Did F15 budget for the hotel) br• Managing Front Office expenses and maximizing revenue effectively. br• To ensure all staff is well groomed and meetings are held regularly in the department. br• To carry out any other responsibilities assigned by the General Manager2012 - 2014 (2 Years)
Great Zimbabwe Hotel, Zimbabwe
• Ensure that daily preparation for arrivals is done i.e. correspondences for all arrivals are in file, room allocation is done to groups and VIPs, set up of check in points