Adel Hamza Holds The Keys to Service Excellence in Egypt
Director of Guest Services at Four Seasons Hotel Cairo at Nile Plaza Named First President of Les Clefs d’Or in Egypt
Cairo – 11 February 2013: Adel Hamza, Director of Guest Services and Residences at Four Seasons Hotel Cairo at Nile Plaza, has been named the first president of ‘Les Clefs d’Or’ concierge association in Egypt.
“We are very proud of Adel’s distinction as the first president of Les Clefs d’Or in Egypt,” said Olivier Masson, Regional Vice President and General Manager of Four Seasons Hotel Cairo at Nile Plaza. “His accomplishment is not only excellent for our Hotel but also for tourism in Egypt, since as part of his post he continuously works to nurture talent and passion within the Egyptian hospitality industry.”
Les Clefs d’Or is an exclusive international association of professional hotel concierges, with 3000 members spread across 50 countries worldwide. Les Clefs d’Or concierges are distinguished by the crossed gold keys they display on their uniforms and are considered to be providers of extraordinary service, individuals who consistently achieve high levels of guest satisfaction. Les Clefs d’Or concierges benefit from an extensive network of resources and colleagues from around the world to ensure guests’ demands are met. Les Clefs d’Or symbolises welcome smiles, dedication, and professionalism and plays an important role in the total success of international travel.
Les Clefs d’Or Egypt is part of the Mediterranean zone located in Italy. The Egyptian chapter was approved last month and Adel Hamza was elected as its first president.
“The crossed gold keys are more than just a symbol of the organization; they are the symbol of guaranteed quality and service. We have 31 members in total in Egypt, across all the hotels in the country and five of those members work at Four Seasons Hotel Cairo at Nile Plaza,” says Adel Hamza.
“Our talented Les Clefs d’Or members represent many years of hard work and concierge experience. We try to accommodate every guest request, so long as it is humanly possible. Requests vary from the ordinary to the extraordinary yet the goal is the same – to fulfill them to the guest’s complete satisfaction. We have our fingers on the pulse of Cairo, and are able to advise guests on restaurants, nightlife, events, shopping and sightseeing tours. One of our best achievements is the wide selection of tours we offer our guests.” added Hamza.
“We are the only Hotel in Egypt to have such an accomplished concierge team with five Les Clefs d’Or members,” says Masson. “Four Seasons’ Golden Rule is to treat others as they would wish to be treated. Nile Plaza’s Concierge makes sure that each guest’s stay is memorable and that all their needs are met – whatever the purpose of their trip. It is our job to make that intention a reality,” concluded Masson.
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Four Seasons Hotels and Resorts is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees - people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels and residences in major city centres and desirable resort destinations around the world. With 91 properties in 37 countries, and more than 50 projects under development, Four Seasons continues to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding. For more information on Four Seasons, visit http://press.fourseasons.com.