‘Amadeus Offers’ launched in the UAE, Oman and Bahrain to boost travel agency revenues and productivity
Transparent service and effective trip management to enhance customer satisfaction and retention
Abu Dhabi, United Arab Emirates, 17 July 2012: Amadeus Gulf, a leading travel technology partner and transaction processor for the global travel and tourism industry, has announced the launch of 'Amadeus Offers' in the Gulf Market and specifically in the UAE, Oman and Bahrain. The unique and innovative solution revolutionises and streamlines demand management allowing travel agents to increase productivity and revenues, enhance customer satisfaction and optimise operations management.
The solution ensures smarter business intelligence that is beneficial to both customers and the company. This is achieved through an effective combination of cutting-edge technology and fully integrated functionality that facilitates travel agents to propose, store and exchange travel proposals with travellers via a central, cross-channel facility.
Arman Sarang, Head of Products & Business Solutions, Amadeus Gulf, said: “Amadeus has always been at the forefront of consistently striving towards developing new and innovative solutions that will help our customers maximize profits and productivity. Amadeus is the first global distribution system (GDS) to provide travel professionals with a comprehensive demand management solution. From handling trip proposals in the pre-booking phase to offering alternative travel arrangements after departure, Amadeus Offers boasts a complete suite of efficiency solutions.”
Aimed at business and leisure travel agencies, as well as corporations and Travel Management Companies (TMC), the solution helps pre-booking activities by storing travel data in a single location. In addition, the travel data bank provides the opportunity to generate reports that analyse pre-booking behaviours and trends of the customers, measure pre-sale activity and provide cost-saving reports to show realised savings, a valuable source of information to optimise operations management.
The automated processes of Amadeus Offers reduce average time spent on trip management by as much as 60 per cent. Using the existing booking flow, trip quotations are stored in the same passenger name record as the itinerary, providing an instant view of a traveller’s options. Proposals can be quickly and easily exchanged via e-mail using the Offer Notice, providing clear information for decision making. Further, agents are able to identify the most frequently confirmed travel proposals, which helps tailor trips according to customer needs.
Amadeus Offers for air and hotel content can currently be used with all versions of Amadeus Cryptic and Amadeus Selling Platform command page. Integration with Web Services, Amadeus e-Travel Management and CheckMyTrip will follow over the next year to provide full cross channel consistency.
Amadeus is the technology provider of choice for the travel industry. It is currently present in the MENA region through 17 local Amadeus Commercial Organisations (ACOs) that service 21 countries.
Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
Customer groups include travel providers (e.g. airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers).
The group operates a transaction-based business model and processed more than 948 million billable travel transactions in 2011.
Amadeus has central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations – data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai.
At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries.
Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. For the year ended December 31 2011, the company reported revenues of €2,707 million and EBITDA of €1,039 million. The Amadeus group employs around 10,000 people worldwide, with 123 nationalities represented at the central offices.
To find out more about Amadeus please visit www.amadeus.com
To visit the Amadeus Investor Relations centre please www.investors.amadeus.com