Amadeus Qatar launches Amadeus Ticket Changer
First GDS provider in Qatar to introduce this technology to automate calculations necessary to reissue a ticket
Doha, Qatar, 1 May, 2011: Amadeus Qatar today announced the launch of its innovative new offering, the Amadeus Ticket Changer, that allows travel agencies to service customers’ change requests anywhere in the world in only a matter of seconds; giving them the right fare and the right penalty charge, if any, at any point-of-sale.
Amadeus is the first Global Distribution System (GDS) provider in Qatar to introduce this service. With this new technology, travel agencies can make all kinds of changes and processes a vast range of tickets and enables them gain customers' loyalty by giving them the service they require in a fraction of the time it used to take.
With the Amadeus Ticket Changer, businesses can save up to an impressive 25 minutes per reissued ticket, complete each process in seconds, in one single transaction, save on Airline Debit Memo costs thanks to this fully automated solution, which incorporates every airline’s policy and save on training costs as Ticket Changer is integrated into your familiar flows, whatever your point of sale: agency, call centre, online.
Wafiq Al-Wahidi, General Manager, Amadeus Qatar, said: “Amadeus is a pioneer of innovation in our industry. We are always looking to develop new products and solutions that increase customer service and reduce time involved to perform the service. Manual ticket reissuing is such a lengthy and tedious process – it involves airline debit memos, 30 minute calls to the call centre, lengthy and expensive staff training. With Amadeus Ticket Changer, all this is a thing of the past. It is the most powerful and flexible automated solution available currently in the market.”
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Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
Customer groups include travel providers (e.g airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers).
The group operates a transaction-based business model and processed 850 million billable travel transactions in 2010.
Amadeus has central sites in Madrid (corporate headquarters and marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries.
Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. For the year ended 31 December 2010, the company reported revenues of EUR 2,683 million and EBITDA of EUR 1,015 million. The Amadeus group employs over 10,270 employees worldwide, with 123 nationalities represented at the central offices.
To find out more about Amadeus please go to www.amadeus.com.
To visit the Amadeus Investor Relations centre please go to www.investors.amadeus.com.