Concierge Team Members at Four Seasons Hotel Cairo at The First Residence Join Prestigious Clefs d’Or Fraternity
Ahmed Ayoub and Tamer Kelany provide the highest level of service to guests of Four Seasons
Cairo, Egypt, August 2012 – Two members of the Concierge team at Four Seasons Hotel Cairo at The First Residence are the latest within the group’s Middle Eastern properties to join the ranks of concierge staff that proudly wear the crossed-key badge of Les Clefs d’Or – a fraternity of the top-ranked hotel concierges across more than fifty countries, recognized for their commitment to the highest quality of service and a true passion for their position within the hospitality industry.
Ahmed Ayoub and Tamer Kelany are the winning duo most recently graced with the crossed-key badge. Chef Concierge Ayoub has been a part of the Hotel’s integral pre-opening team and has worked with Four Seasons for more than 12 years, while Kelany joined the team more than four years ago.
Their combined in-depth knowledge of the ins and outs of Cairo and their passion and dedication to provide the best insights to guests is a testament to their years of experience and success in meeting guests’ expectations.
“As a company, Four Seasons prides itself on the level of personalized and intuitive service we provide and nowhere is that more apparent than in front-of-line positions such as the Concierge. A capable, passionate and connected Concierge team is one of the biggest strengths in this business and we are extremely proud that Ahmed and Tamer have been added to the fold of the world’s leading concierges,” says Randy Shimabuku, general manager of Four Seasons Hotel Cairo at The First Residence.
Cairo – a bustling city offering plenty of historical, cultural and ancient sites of interest gives the team plenty to keep busy – from providing advice on which historical or cultural sites to visit, the best places to shop, hidden treasures and secret tips on the city, to booking private feluccas on the Nile and securing tables at the best restaurants in Cairo – the talented Concierge team at Four Seasons Hotel Cairo at The First Residence ensures Hotel guests always experience the best the city has to offer all year round.
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Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalised 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960 by Isadore Sharp, Four Seasons has followed a targeted course of expansion, opening hotels and residences in major city centres and desirable resort destinations around the world. Currently with 88 properties in 36 countries, and more than 50 projects under development, Four Seasons continues to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.