eCornell Named a Finalist for "Customer Service Team of the Year" in 2012 American Business Awards
Providing a superior student experience is key to successful business model for Ivy League provider of online learning and professional development.
ITHACA, NEW YORK, May 10, 2012 -- eCornell was named a finalist today in the "Customer Service Team of the Year" category in The 2012 American Business Awards, and will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program.
The American Business Awards are the nation's premier business awards program. All organizations operating in the United States are eligible to submit nominations: public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word "crowned," winners will be announced at the 10th annual awards gala and presentations on Monday, June 18 at the Marriott Marquis Hotel in New York.
Customer satisfaction accolades are nothing new for eCornell. Just this past February, eCornell won the 2012 People's Choice Stevie Award for Favorite Customer Service at the 6th annual Stevie Awards for Sales & Customer Service, the world's top honors for contact center, customer service and sales professionals. eCornell was also named the Gold Stevie Award winner in the program's "Customer Service Department of the Year" category. In 2011, eCornell was named "Most Customer Friendly Company of the Year" in the Best in Biz Awards.
eCornell's business model is built around providing a superior student experience, so students are surveyed at critical points in their interaction with eCornell, including help desk inquiries and upon completion of each course. This survey data enables the company to refine programming and to tailor business practices to best serve customers. eCornell attributes its high customer satisfaction ratings to a closed-loop approach to service: eliciting feedback from students, measuring their satisfaction, and responding quickly and effectively.
More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Customer Service Team of the Year, Management Team of the Year, Best New Product or Service of the Year, and Executive of the Year, among others.
Finalists were chosen by more than 140 business professionals nationwide during preliminary judging in April and May. More than 150 members of 10 specialized judging committees will determine Stevie Award placements from among the finalists during final judging, to take place May 14-25.
Details about The American Business Awards and the list of Finalists in all categories are available at www.stevieawards.com/aba.
eCornell, a wholly-owned subsidiary of Cornell University, provides many of the world's leading organizations with online professional and executive development in the areas of leadership and management, human resources, financial management, healthcare, marketing and hospitality management. eCornell's proven course development model and asynchronous instructor-led course delivery provide for engaging, rigorous and interactive learning. The company has delivered online courses to more than 50,000 students in over 200 countries. For more information visit www.ecornell.com/enterprise (enterprise buyers) or www.ecornell.com (small groups and individual students).
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.