eCornell Students Cast Votes; Win eCornell the People's Choice Stevie Award for Favorite Customer Service
Student satisfaction a direct result of eCornell's human-centered approach to online learning.
ITHACA, NEW YORK, February 16, 2012 -- eCornell students and corporate customers voiced their satisfaction by casting online votes as part of the 6th annual Stevie Awards for Sales & Customer Service and winning the online learning company the People's Choice Award for Favorite Customer Service.
More than 250,000 votes were cast worldwide between January 26 and February 10, with the highest number of votes deciding the winners in 11 categories. The winning companies, which will each receive the coveted crystal People's Choice Stevie Award at a gala ceremony in Las Vegas on February 27, are:
· Airlines, Distribution & Transportation: TATA Motors
· All Other Industries: eCornell
· Computer Hardware: Apple Inc./Apple Stores
· Computer Services: Rosetta Stone
· Computer Software: Photodex
· Financial Services: SquareTrade
· Healthcare, Pharmaceuticals & Related Industries: PetRays
· Leisure & Tourism: InterContinental Hotel Group
· Public Services & Education: Finding Freedom Team
· Retail: Amazon.com
· Telecommunications: Vodafone Turkey
Nicknamed the Stevie for the Greek word "crowned," eCornell is also a finalist for a second award in the "Customer Service Department of the Year" category. Winners of 65 different judged award categories will also be revealed at the ceremony.
eCornell's business model is built around providing a superior student experience, so students are surveyed at critical points in their interaction with eCornell, including help desk inquiries and upon completion of each course. This survey data enables the company to refine programming and to tailor business practices to best serve customers. eCornell attributes its high customer satisfaction ratings to a closed-loop approach to service: eliciting feedback from students, measuring their satisfaction, and responding quickly and effectively.
Details about the Stevie Awards for Sales & Customer Service is available at www.stevieawards.com/sales.
eCornell's unique approach to e-learning combines the most effective elements of a world-class, Ivy League classroom with the flexibility of an online learning environment. eCornell courses—while self-paced and 100% online—are "instructor-facilitated" to help guide a cohort of 20 to 30 participants through challenging, real-world exercises with practical on-the-job application. Built-in collaboration features enable learners to share experiences and best practices, while immersed in learning that fosters collaboration, interaction and networking amongst the cohorts.
eCornell, a wholly-owned subsidiary of Cornell University, provides many of the world's leading organizations with online professional and executive development in the areas of leadership and management, human resources, financial management, healthcare, marketing and hospitality management. eCornell's proven course development model and asynchronous instructor-led course delivery provide for engaging, rigorous and interactive learning. The company has delivered courses to more than 50,000 students in over 200 countries. For more information visit www.ecornell.com/enterprise (enterprise buyers) or www.ecornell.com (small groups and individual students).
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.