eCornell Wins Two Coveted Customer Service Awards
Students, alumni and customers vote to name eCornell the People's Choice; judges bestow a second gold award at 2012 Stevie Awards for Sales & Customer Service
ITHACA, NEW YORK, February 29, 2012 -- eeCornell was presented with the gold Stevie Award in the "Customer Service Department of the Year" category in the sixth annual Stevie Awards for Sales & Customer Service held in Las Vegas on Monday night. eCornell also accepted the "People's Choice Award for Favorite Customer Service" based on the votes of students, alumni and corporate customers cast between January 26 and February 10.
"It was extremely gratifying when we were notified two weeks ago about the outpour of support from our customers, students and alumni," said eCornell's president and CEO, Chris Proulx about the People's Choice award. "But winning the gold Stevie in the judged category reinforced the commitment we've made to our human-centered approach to online learning."
Cornell courses—while self-paced and 100% online—are "instructor-facilitated" to help guide a cohort of 20 to 30 participants through challenging, real-world exercises with practical application on the job. Built-in collaboration features enable learners to share experiences, best practices and discuss on-the-job application attempts while immersed in learning that fosters collaboration, interaction and networking amongst the cohort.
eCornell's business model is built around providing a superior student experience, so students are surveyed at critical points in their interaction with eCornell, including help desk inquiries and upon completion of each course. This survey data enables the company to refine programming and to tailor business practices to best serve customers. eCornell attributes its high customer satisfaction ratings to a closed-loop approach to service: eliciting feedback from students, measuring their satisfaction, and responding quickly and effectively.
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of almost 30% over 2011. There are 38 categories for sales professionals and 27 categories for customer service professionals, including Customer Service Department of the Year. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.
Details about the Stevie Awards for Sales & Customer Service and the list of winners and finalists in all categories are available at www.stevieawards.com/sales.
eCornell, a wholly-owned subsidiary of Cornell University, provides many of the world's leading organizations with online professional and executive development in the areas of leadership and management, human resources, financial management, healthcare, marketing and hospitality management. eCornell's proven course development model and asynchronous instructor-led course delivery provide for engaging, rigorous and interactive learning. The company has delivered courses to more than 50,000 students in over 200 countries. For more information visit www.ecornell.com/enterprise (enterprise buyers) or www.ecornell.com (small groups and individual students).
About The Stevie Awards
Nicknamed the Stevies for the Greek word "crowned," winners were announced at the 2012 awards gala and presentations on Monday, February 27 at Caesars Palace in Las Vegas. Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.