Hawthorn Suites scoops service excellence award
Earns its first “Count On Me” recognition from Wyndham Hotel Group
DUBAI, United Arab Emirates (September 14, 2014) – Hawthorn Suites by Wyndham won its first “Count On Me” service excellence award from Wyndham Hotel Group. The property earned the recognition for successfully establishing top-quality service culture and philosophy, with its guests and among its associates.
Hawthorn Suites stood out among the properties under Wyndham Hotel Group, in delivering the core principles of the group’s “Count On Me” service. With a special committee headed by Front Office Manager Mustafa Hassan, the hotel organized a Service Culture Week where the employees were given a week-long training to increase awareness and incorporate the culture to the day to day operations and interaction with the guests.
Wael El Behi, General Manager, Hawthorn Suites by Wyndham, commented: “I would like to commend my team for their dedication, cooperation, and consistent efforts. We opened less than a year ago and bagging this award means a lot to us. The “Count On Me” model guides and develops our associates by providing them with the right challenges and opportunities which will aid in their growth. Keeping our associates engaged and motivated is important in building a strong service culture in our hotel, as these values will strongly reflect on the quality of service that we provide to our guests.”
Wyndham’s “Count On Me” service culture is made up of three key components namely: to be responsive to needs by being compassionate, empowered and dependable; to be respectful in every way by being courteous, engage and inclusive; and to deliver a great experience by being hospitable, prepared, and providing personalized service which will exceed the guests’ expectations.
About Hawthorn Suites by Wyndham
Hawthorn Suites by Wyndham is located along the prestigious Jumeirah Beach Residence complex and a short walk away from the splendid beach of Dubai. The hotel offers a wide array of dining, entertainment and leisure options with its proximity to some of the city’s premier commercial and business hubs including The Walk, Dubai Marina, Media City, Internet City and Jebel Ali Free Zone. Equipped with spacious rooms and suites with kitchenette, this four-star hotel offers unequalled comfort and modern convenience. Its first class amenities such as the health club, swimming pool and spa let the guests unwind and revitalize the body and mind. Ideal for family holidays, romantic getaways, weekend breaks or business trips, Hawthorn Suites by Wyndham guarantees a remarkable and relaxing experience in the dazzling emirate of Dubai.