HERTZ SAUDI ARABIA OPENS NEW JEDDAH WORKSHOP TO INCREASE LEASE SERVICING CAPABILITIES
New mobile repair fleet helps Hertz to reach customers in remote locations in the Kingdom
Jeddah, Saudi Arabia, 28 July, 2013: Hertz Saudi Arabia has opened a new state of the art, 4,000 square metre workshop to service the growing number of corporate lease vehicles rented within the Kingdom.
The new workshop, located in the Northern Quarter of Jeddah, the commercial capital of Saudi Arabia, has employed a team of 25 technicians with expertise in cars and refrigerated trucks.
It is also a base for a brand new fleet of Hertz repair vans commissioned to better service the most remote locations of the Kingdom, a move which has been seen as progressive and adaptive to the unique requirements of a country as expansive as Saudi Arabia.
The 24/7 service, provided by trained specialists including three Saudi nationals, provides customers with oil and essential fluid servicing, fault-finding capabilities through diagnostics technology, and can change tyres on vehicles as large as a five-tonne truck.
The eight-strong fleet of vehicles, which includes new Hyundai H1 vans and GMC Savannahs, is based at other suitable locations across Saudi in addition to the new Hertz workshop, which is the fifth of its kind in the Kingdom.
The facility can service 20 vehicles per day and will now cater to the entire Western region of the country. Corporate lease customers in Jeddah will be able to take advantage of paint booth and body shop facilities for 30 vehicles and routine servicing options for their leased vehicles.
Additionally, the workshop has specialist facilities for the maintenance of refrigerated trucks which make up a significant proportion of the Hertz Saudi Arabia Lease fleet.
Gordon Atkinson, General Manager of Hertz Saudi Arabia, commented: “We have seen a steady increase in the number of vehicles rented on a corporate lease basis with the full Hertz maintenance package and the teams in our five existing workshops in Jeddah, Riyadh, Damman, Khamis, Mushait and Buraidah were working incredibly hard to service all our vehicles.
“The time was right to open a bigger and better facility in Jeddah so as to keep up with demand and provide the best possible service to our customers. We have been listening to what our customers need from their corporate lease agreements and feedback indicated that for many, driving to one of the main cities in Saudi Arabia was not feasible.
“The fleet of mobile repair vans was a concept we created, and is one which we don’t think exists anywhere else in the region. The vans can carry out the majority of routine servicing requirements which saves our customers valuable time and resources.”
About Hertz Middle East and Africa
Hertz has a strong presence in the Middle East and Africa region, with 11 Hertz franchisees in the Middle East and 23 in Africa, and a total of 66 locations in the Middle East and 161 outlets in Africa, offering a wide range of car rental and leasing services. Hertz locations across the region offer customers the most modern fleet of vehicles in the market, with a focus on quality, safety and reliability.
Hertz operates its car rental business through the Hertz, Dollar and Thrifty brands from approximately 10,400 corporate, licensee and franchisee locations in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand. Hertz is the largest worldwide airport general use car rental brand, operating from approximately 8,800 corporate and licensee locations in approximately 150 countries. Hertz is the number one airport car rental brand in the U.S. and at 111 major airports in Europe. Dollar and Thrifty have approximately 1,580 corporate and franchisee locations in approximately 80 countries. Hertz is an inaugural member of Travel + Leisure’s World’s Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine’s readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat’s 2013/14 U.S. Car Rental Survey, earning top honors in 10 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and services such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige and Green Traveler Collections, set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz On Demand car sharing business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services.