Ramada Downtown launches Meet and Assist facility for guests
Generates positive feedback and helps boost the property’s ranking in TripAdvisor
Dubai, UAE (October 02, 2013) – Ramada Downtown Dubai, located in Dubai’s most prestigious and vibrant district, launched the Meet and Assist facility to better attend to the guests’ requirements and further guest satisfaction during the stay.
Initiated by Front Office Manager Shafi Sibomana, the Meet and Assist facility mainly deals with guests’ inquiries and requirements including travel itineraries and special room requests, among others. One of the hotel’s managers is designated to be on-duty for the day to address the guests’ various concerns.
The Meet and Assist Facility has gained positive feedback from the guests and generated insightful suggestions on how to enhance its services. In addition, it has helped boost Ramada Downtown’s ranking in TripAdvisor by 37 notches, three months after its launch.
Wael El Behi, General Manager, Ramada Downtown Dubai, commented: “We continuously seek ways on how to provide the best hotel stay experience for our guests, whether they are on leisure or business trips. We are very pleased with the turnout of the new Meet and Assist facility in Ramada Downtown as it helped us connect with our guests and gain their feedback about their experience staying in the property as these are very helpful in enriching our hospitality business.”
About Ramada Downtown Dubai:
Ramada Downtown Dubai is located in Dubai’s prime district – Downtown Dubai, adjacent from the world’s tallest building, the Burj Khalifa, the world’s largest shopping destination, The Dubai Mall as also with great views on Dubai Fountain. Offering large, comfortable and well appointed suites, it boasts one of the best views of Burj Khalifa up close and is fast becoming the most recognized name in Dubai’s hospitality sector. It provides guests a uniquely exciting experience of inner-city Suite living combined with all the facilities and services of a first-class hotel and is a true ‘home away from home.’ Featuring a gymnasium, a large outdoor pool, meeting rooms, business centre, overlooking Burj Khalifa and Dubai Mall as well as the Dubai Fountain, the property offers guests a luxurious and an extensive range of possibilities in the heart of Dubai. With a full range of support services one can stay stress free on top of work commitments and enjoy the tranquillity of the property. Next door, a short stroll away you find branded convenient store and pharmacy. As an alcohol-free hotel with a number of innovative products and services, Ramada Downtown Dubai is an ideal destination for either a short break or an extended family holiday for all GCC families and discerning corporate and leisure travellers.